Support · Request Form

Submit a request

One place to ask the franchisor office for anything — a question, a need, a problem, an idea. Every request lands with Alexis Morgan, Director of Franchise Development. Routine requests are answered within one business day; anything that needs a decision from the franchisor is flagged the same day it arrives.

Request received. Your request has been sent to the franchisor office. You'll get a reply at the email address you gave us — routine requests within one business day.

Your name

Your store

Email for the reply

Phone (optional)

Request type

Urgency

Subject Details

Good to Know

Urgent store issue today? Send the form with urgency set to Urgent, and call your store contacts as you normally would — the form is the written record, not an emergency line.
Catering inquiries, guest feedback and job applications don't need this form — those already reach both your store and the brand team automatically.
Prefer email? Write to alexis@ownasunrise.com — it reaches the same desk.