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Operations

Your monthly obligations

One page, every month — everything you owe the brand and when it's due.

WhenWhat
Mondays (Cherry Hill) / Saturdays (Philadelphia)Royalty + marketing payment due — Cherry Hill grace through Wednesday. Wire (instructions on file) or Zelle (609) 789-7030.
By the 10thMonthly food & labor report to the brand, plus your local marketing accounting: what you spent against the 2% of gross sales requirement (FA §9.5) and what you ran. A shortfall against 2% across a calendar year is payable to the franchisor — spend it in your market instead. Your own marketing materials need brand approval 10 days before use.
On the 16thSunrise Direct invoice due (Gold: $350 + 5% of gross online sales).
MonthlyBusiness review with the brand — sales vs goal (Cherry Hill $25–30K/week; Philadelphia $12–15K/week), review rating and count, local spend vs 2%, and the season ahead. First review: Nov 3, 2026.
Season runwayTest feedback and launch-readiness confirmation on the dates in the Seasonal & LTO Calendar — a launch does not count as live until your store has confirmed.
Support

Questions about any of this?

Start here in the portal. If you still need help, contact Alexis Morgan — alexis@ownasunrise.com / (305) 331-9773 — 8 AM–10 PM ET, seven days a week. Money, agreement and policy decisions are Aaron's; the answer comes back to you through Alexis.